Terms of Service

Effective Date: 2026-11-13

1. Scope of Service & Definitions

“PulseGate” means the workspace service operated by the PulseGate team. “Tenant” means an organization approved to use dedicated workspace capacity. A “session” is a time-bound desktop or isolated browser environment created under a tenant profile. A “profile” defines the permitted image, region, session lifetime, and export controls.

These terms cover the public website, documentation, client distribution, and use of the workspace service. A signed tenant agreement may set additional capacity, support, data-processing, and service-credit commitments. If that agreement expressly addresses the same issue, its agreed provisions apply to that tenant.

2. Acceptable Engineering Use

Tenants must use the service for authorized business work and maintain permission for the software and data placed in their workspaces. The tenant is responsible for its identity-provider configuration, staff and contractor entitlements, image contents, and workspace policies.

Do not use the service to distribute harmful software, collect credentials without authorization, attack other systems, infringe another party’s rights, or interfere with another tenant’s resources. Security analysis inside a cleanroom must remain within the tenant’s authorized investigation scope.

Access credentials are confidential. Administrative credentials must stay in controlled server environments. Tenants must promptly remove access when an individual’s authorization ends.

3. Service Availability Target & Telemetry

The rolling service objective is published on the service health board. It is an operational objective; a service credit or other contractual remedy exists only when stated in a tenant agreement. Scheduled maintenance, tenant configuration, local connectivity, and dependencies outside the operator’s control can affect a user’s session.

PulseGate records limited request, performance, and security metadata to operate the service. Public component status describes shared service functions and does not disclose tenant contents. Telemetry treatment is described in the Privacy Policy.

Session placement follows the tenant’s approved regional policy. Desktop state is ephemeral unless the tenant has specifically arranged managed persistent storage. The tenant remains responsible for retaining business records that must survive workspace teardown.

4. Account Access & Termination

Public self-service enrollment is closed. Dedicated capacity is activated after provisioning and security review. PulseGate may suspend a session or tenant access to address unauthorized use, a credible security issue, an expired agreement, or an unresolved payment obligation under that agreement.

Where practical, the workspace team will notify the tenant contact and explain the steps needed to restore access. Immediate action may be necessary to protect workspace data or service integrity.

At termination, session credentials are revoked and ephemeral desktop state is removed. Export and deletion arrangements for approved persistent volumes follow the tenant agreement. The teardown guide explains the client lifecycle; API documentation describes session control.

5. Liability Cap & Contact

To the extent permitted by applicable requirements, PulseGate is not responsible for indirect loss, lost profits, or loss caused by a tenant’s failure to retain required records. For a paid tenant, the operator’s aggregate liability under these terms is limited to service fees paid for the affected service during the three months preceding the event. A separately signed agreement may specify a different cap.

Nothing in these terms excludes a responsibility that cannot be excluded under applicable requirements. Public developer resources are provided without a promise that they meet a particular business purpose. Tenants should validate their workflows and recovery procedures before production use.

For questions about these terms, contact the operator of pulsegate.cloud at hello@pulsegate.cloud.