Privacy
Privacy Policy
How the PulseGate team handles the information needed to operate browser workspaces and respond to enterprise inquiries.
Effective Date: 2026-11-13
| Data category | Purpose | Standard retention |
|---|---|---|
| Telemetry Logs | Request diagnostics, capacity management, and service security | 14 days |
| Billing/Inquiries | Provisioning follow-up and request administration | 30 days for unconverted inquiries; active service records for the agreement term |
| Error Traces | Client failure diagnosis using redacted technical context | 14 days |
Information and workspace content
Inquiry records contain the organization name, work email, and information a requester chooses to share. Operational metadata can include an IP address, request reference, tenant identifier, session lifecycle event, browser compatibility detail, and timing measurements.
Routine telemetry does not require desktop screenshots, repository contents, clipboard contents, or authentication secrets. When an investigation needs additional context, we ask the tenant to provide the minimum relevant material through an agreed process. Error traces are redacted before retention.
Session data and residency
Ephemeral desktop layers are removed when the session lifecycle completes. Managed persistent storage, if enabled, follows the tenant’s documented retention and regional placement choices. Exported files are governed by the tenant’s endpoint policy and cannot be removed from a user-controlled device through workspace teardown.
The organization using PulseGate determines the business purpose for its workspace data. The PulseGate team processes that data to deliver the agreed workspace service. Tenant-specific processing instructions and required safeguards are recorded during onboarding.
Purpose and lawful handling
We use inquiry information to respond to a requested business discussion and service metadata to deliver and secure the workspace. Depending on the context, this processing supports requested pre-contract steps, performance of a service agreement, or a legitimate operational interest. We do not sell personal information or share it for cross-context behavioral advertising.
Necessary infrastructure providers may process limited information to deliver the service. Any tenant-specific regional or international processing requirements are reviewed before activation. Access to service records is limited to people who need it for provisioning, operations, or an authorized investigation.
Retention and deletion
The table describes normal operational windows. An active contractual record may be retained while the agreement is in force or for a documented obligation. A specific security event may require a limited preservation period; the reason and scope are recorded. Workspace content and administrative metadata follow separate lifecycle rules.
Your privacy requests
For GDPR access, correction, deletion, restriction, objection, or portability requests, and CCPA/CPRA requests to know, correct, or delete personal information, email hello@pulsegate.cloud. You may use an authorized agent. We verify requests proportionately and will explain any applicable limitation.
For information controlled by your employer or contracting organization, contact that organization first so it can coordinate the request. Exercising a privacy right does not change your eligibility for the service. You may raise a concern with the relevant supervisory authority.
Browser storage and updates
This website uses no third-party analytics. The workspace client keeps its session credential in memory and does not write it to local storage. Tenant applications embedding the client are responsible for their own notices and storage choices.
Material changes are reflected in the effective date above. Questions go to the operator of pulsegate.cloud at hello@pulsegate.cloud. See the Terms of Service, integration guide, and API reference for service details.